Frequently Asked Questions

Are your products handmade?

Many of our personalised products are handmade or finished to order in our UK workshop. Each personalised order is individually prepared with care rather than being taken straight from a shelf, so your gift is made especially for you.

How long will my order take to make?

Most personalised orders are dispatched within 3–5 working days. During particularly busy periods, especially in the run-up to Christmas, turnaround times may increase. Any important updates will be displayed on our website.

How much is UK delivery?

Standard UK delivery is £4.95. Available delivery options and the final postage charge will be shown at checkout. Postage is always combined. 

Can I track my order?

This depends on the delivery service selected or used for your order. Some Royal Mail services only provide confirmation when delivery is attempted or completed rather than full point-to-point tracking.

When should I order for Christmas?


Please order personalised Christmas gifts as early as possible. Our Christmas order deadlines will be displayed on the website and updated as Christmas approaches. Remember that our personalised products need to be made before they can be posted, so please allow time for both production and delivery.

Can I personalise my order?

Absolutely! Personalisation options are shown on each product page and may include names, dates, wording, colours, fonts or other choices depending on the design.

Can I request different wording from the example shown?

Usually, yes. Many of our designs can be adapted with your own wording. Please follow the personalisation instructions on the individual product page, or contact me before ordering if you're unsure whether your idea will fit.

Can you make something completely custom for me?

I love hearing your ideas! If you can't find quite what you're looking for, please get in touch. I can't promise every request will be possible, particularly during the busiest Christmas weeks, but I'll always let you know what I can do.

I've made a mistake in my personalisation. Can I change it?

Contact me as quickly as possible. If I haven't started making your order, I'll do my best to amend it. Once a personalised item has been made, it may not be possible to change it.

Do you send a proof before making personalised items?

Not as standard unless the individual product states otherwise. Please carefully check names, dates, spelling and other personalisation before placing your order.

What size are your glitter baubles?

Our signature personalised glitter baubles are approximately 80mm and are shatterproof, making them a lovely alternative to traditional glass baubles.

Is the glitter on the outside of the bauble?

No. The glitter on our signature glitter baubles is contained inside the bauble, helping to keep the beautiful sparkly finish without covering your home in loose glitter!

How many bauble colours can I choose from?

There are currently 68 beautiful colours in our glitter bauble range, so there's something to complement almost every Christmas colour scheme.

Will the colour look exactly the same as it does on my screen?


We photograph our products as accurately as possible, but colours can appear slightly different depending on your screen, lighting and device settings. Glitter colours can also look different as they catch the light.

Can I choose the ribbon colours on my bauble?

Where ribbon choices are offered on the product, you'll be able to select your preferred option when ordering. I carefully finish each bauble to complement your chosen design.

Are your baubles supplied in a gift box?

Our signature glitter baubles are beautifully presented in a black gift box with tissue paper, making them ready to give as a special Christmas keepsake.

Can I order several baubles at once?

Of course. You can order multiple personalised baubles, including different names and designs. Please make sure the personalisation for each item is clear when ordering.

Do you make family baubles and ornaments?

Yes! We have a wide range of personalised family baubles and ornaments, including designs for different family sizes as well as couples, children and pets.

Do you make Baby's First Christmas decorations?

Yes – First Christmas keepsakes are one of our specialities. You'll find personalised First Christmas baubles and ornaments that can include baby's name, year and other details depending on the design.

Do you make memorial Christmas decorations?

Yes. Our memorial baubles and ornaments are designed to provide a special way of remembering someone you love and keeping them part of your family's Christmas traditions.

Can I order a bauble for my pet?

Definitely. Pets are family too! We have animal and pet baubles covering a variety of pets and designs.

Can I send a gift directly to the recipient?

Yes. Simply enter the recipient's address as the delivery address when placing your order. As our products are beautifully presented, they're ideal for sending directly as gifts.

Will there be an invoice or price inside the parcel?

No, just in case this is a gift for someone we don't include this as standard. If you need an invoice however we are happy to send you a copy.  You also receive one automatically on purchase. 

Can I return a personalised product?

Because personalised products are created specifically for you, they generally cannot be returned simply because you've changed your mind. This does not affect your rights if an item arrives faulty, damaged or isn't as ordered. Please contact me if there is a problem so I can help.

What happens if my order arrives damaged?

Please contact me as soon as possible and include photographs of the item and packaging. I'll look into the problem and help put things right.

My parcel hasn't arrived. What should I do?

Delivery can occasionally take longer than expected, particularly during busy postal periods. If your order hasn't arrived within the expected timeframe, please contact me with your order details and I'll help you with the next steps.

Who am I buying from?

Georgina Kay Designs is an independent UK business established in 2013. I'm Georgina, the maker and designer behind the business, and your personalised order is prepared with care from my UK workshop.

How can I contact you?

Simply use the Contact Us page and your message will come directly to me. If you're contacting me about an existing order, please include your order number and the name used when ordering so I can find it quickly.

What materials do you use?

For our signature glitter baubles, I use high-quality shatterproof baubles, premium outdoor-grade vinyl for the personalisation, and beautiful satin and organza ribbons. I carefully choose the materials and finishes used across Georgina Kay Designs to ensure every piece looks and feels special.

Our enamel ornaments and pin badges are made using durable hard enamel with beautiful metal finishes.

Can I add gift wrap?

Our signature personalised glitter baubles already arrive beautifully presented in a gift box with tissue paper as standard, making them perfect for gifting.

Where available, you can also choose additional gift wrapping options to make your order extra special.

Do you offer bulk or corporate orders?

Yes! I welcome larger orders for businesses, events, charities, weddings, groups and other special occasions.

If you need a larger quantity or would like to discuss a bespoke design, please contact me before ordering with an idea of what you're looking for, the quantity required and when you need it. I'll be happy to discuss the options available and provide a quote.

Do you ship internationally?

At present, Georgina Kay Designs ships within the UK only.

Unfortunately, international shipping is not currently available.

You still need help?

If the FAQ above did not answer your questions, you may ask help from Georgina by contacting us directly via the contact us button below.

Contact Us